Your system keeps up with your work.

Your work keeps moving, and each change asks something new of the system it runs on. It might be a sign-up form for a new program, or a separate login for everyone on a team that has doubled. When the system keeps up, your people can spend their time on the work itself instead of working around the system.

Managed Word looks after systems like that for agencies, departments inside larger organizations, and small offices. We get to know your system and keep it doing what your people need from it, month after month.

Onboarding is how we come to know your system the way the people who built it do. We go through its code and check it for security problems, and we set up a test copy where changes can be tried without touching the site your people use.

We also write down what your system has to keep doing, and you approve that list, since you know best what your people rely on. If you built the system yourself, onboarding can also set up a home for its code that you own, with clear written instructions for the AI tools you build with.

Onboarding is $750, which covers three hours at $250 an hour. Most WordPress sites need no more than that. Custom software can need more time at the same rate, and we’ll know how much once we’re inside it. If your system is hosted somewhere else, onboarding also includes any setup that host needs from us.

When you need something new, show us where it goes on your site and describe it the way you’d explain it to a coworker. It might be a page for a new program, or a form that takes payment for a service you’re starting.

You don’t need to know how it gets built. Routine changes are made by AI agents and tested before they go live. Anything that needs judgment goes to someone on our team who already knows your system. Either way, your monthly report shows you what changed and why.

The software your system runs on changes every month, and an update that breaks a form or a payment page is usually found by the people trying to use it. With a care plan, each update is tried on your test copy first and goes live only after it passes the checks you approved. If one fails, your live site stays as it was while we fix the problem behind it.

Your backups are tested by restoring them, so you know they’ll work.

Whoever builds your system, whether that’s an agency, someone on your staff, or you, keeps working the way they already do. Their releases go through the same tests as everything else before they reach the site your people use every day.

When a release doesn’t pass, the results go back to your developer, and your people keep using the site as it was. Your organization owns the account and the code, and you alone decide who has access to either one.

Some systems need more than a standard hosting plan offers. A system might run jobs overnight, sync with another system on a schedule, or need more memory. A WordPress site, with its custom plugins and theme, can go on one of our shared servers. Other software gets a server of its own. We keep the server updated and watch it for problems, so you don’t have to.

Hosting covers the server. Updates, testing, and changes to your system come with a care plan, wherever your system is hosted today.

When your site moves to our servers, its security problems are found before it arrives, not after. The move costs $250 and includes a check of its code, because one site with a known security hole puts every other site on the same server at risk, your own included.

You get a plain account of what we found, which updates would fix it, and what they’d cost, license fees included, and you decide who does the work. When updates can’t fix an older site, it can often become a static copy that looks the same to visitors and doesn’t run any code.